servicenow.servicenow.snow_record_find – Search for multiple records from ServiceNow

Note

This plugin is part of the servicenow.servicenow collection (version 1.0.3).

To install it use: ansible-galaxy collection install servicenow.servicenow.

To use it in a playbook, specify: servicenow.servicenow.snow_record_find.

Synopsis
Requirements
Parameters
Examples
Return Values

Synopsis

Gets multiple records from a specified table from ServiceNow based on a query dictionary.

Requirements

The below requirements are needed on the host that executes this module.

python pysnow (pysnow)

Parameters

Parameter	Choices/Defaults	Comments
client_id string		Client ID generated by ServiceNow.
client_secret string		Client Secret associated with client id.
host string		The ServiceNow hostname. This value is FQDN for ServiceNow host. If the value is not specified in the task, the value of environment variable `SN_HOST` will be used instead. Mutually exclusive with `instance`.
instance string		The ServiceNow instance name, without the domain, service-now.com. If the value is not specified in the task, the value of environment variable `SN_INSTANCE` will be used instead.
max_records integer	Default: 20	Maximum number of records to return.
order_by string	Default: "-created_on"	Field to sort the results on. Can prefix with "-" or "+" to change descending or ascending sort order.
password string		Password for username. Required whether using Basic or OAuth authentication. If the value is not specified in the task, the value of environment variable `SN_PASSWORD` will be used instead.
query dictionary / required		Dict to query for records.
return_fields list / elements=string		Fields of the record to return in the json. By default, all fields will be returned.
table string	Default: "incident"	Table to query for records.
username string		Name of user for connection to ServiceNow. Required whether using Basic or OAuth authentication. If the value is not specified in the task, the value of environment variable `SN_USERNAME` will be used instead.

Examples

- name: Search for incident assigned to group, return specific fields
  servicenow.servicenow.snow_record_find:
    username: ansible_test
    password: my_password
    instance: dev99999
    table: incident
    query:
      assignment_group: d625dccec0a8016700a222a0f7900d06
    return_fields:
      - number
      - opened_at

- name: Search for incident using host instead of instance
  servicenow.servicenow.snow_record_find:
    username: ansible_test
    password: my_password
    host: dev99999.mycustom.domain.com
    table: incident
    query:
      assignment_group: d625dccec0a8016700a222a0f7900d06
    return_fields:
      - number
      - opened_at

- name: Using OAuth, search for incident assigned to group, return specific fields
  servicenow.servicenow.snow_record_find:
    username: ansible_test
    password: my_password
    client_id: "1234567890abcdef1234567890abcdef"
    client_secret: "Password1!"
    instance: dev99999
    table: incident
    query:
      assignment_group: d625dccec0a8016700a222a0f7900d06
    return_fields:
      - number
      - opened_at

- name: Find open standard changes with my template
  servicenow.servicenow.snow_record_find:
    username: ansible_test
    password: my_password
    instance: dev99999
    table: change_request
    query:
      AND:
        equals:
          active: "True"
          type: "standard"
          u_change_stage: "80"
        contains:
          u_template: "MY-Template"
    return_fields:
      - sys_id
      - number
      - sys_created_on
      - sys_updated_on
      - u_template
      - active
      - type
      - u_change_stage
      - sys_created_by
      - description
      - short_description

Return Values

Common return values are documented here, the following are the fields unique to this module:

Key	Returned	Description
record dictionary	always	The full contents of the matching ServiceNow records as a list of records.

Authors

Tim Rightnour (@garbled1)

© 2012–2018 Michael DeHaan
© 2018–2019 Red Hat, Inc.
Licensed under the GNU General Public License version 3.
https://docs.ansible.com/ansible/2.10/collections/servicenow/servicenow/snow_record_find_module.html